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FAQ (Frequently Asked Questions)

Troubleshooting


I'm having problems accessing your site. What's wrong?

If you are an online user with an expired card, and haven't used your card to check out materials in a number of years, you may have to apply for a new card.

Firewall software (e.g. Norton Personal Firewall) may cause login problems. You may need to temporarily disable your firewall or reconfigure it to allow access to this site.

Newer versions of popular browsers and toolbars use pop-up blockers which need to be disabled to use some functions of our site.

Our site works best with Microsoft Internet Explorer 5 or higher. You can download the latest version of IE from Microsoft.

Our site also works with Mozilla Firefox 1.5 or higher and Netscape 6.2 or higher. You can download the latest versions at Download.com.

Some Macintosh computers running OS9 have trouble executing the Java applets running on our site. You can try downloading an updated version of Macintosh Runtime for Java at http://developer.apple.com/java/download.html

Microsoft Internet Explorer has its own unique way of interpreting Java, with software called Microsoft Virtual Machine (MVM). MVM, which is integrated with IE, sometimes fails to launch, resulting in errors. You can find the latest version of MVM on Microsoft's Web site at http://www.microsoft.com. The latest versions should launch when instructed.

I’m having problems accessing the Community Services Directory, the Dorothy Starr Sheet Music Collection, and the San Francisco Historical Photograph Collection. What's wrong?

If your computer or computer network is behind a firewall (security software), then it may be blocking access to the Community Services Directory, the Dorothy Starr Sheet Music Collection, and the San Francisco Historical Photograph Collection.

Please ask your network administrator to allow access to ports 83 (Community Services Directory), 84 (Dorothy Starr Sheet Music Collection), and 82 (San Francisco Historical Photograph Collection).


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